FAQ

Have a question about one of our products?

Take a look through our FAQ, and you’ll find everything you need to know about Oberservereye camera and products. Ans, if you still don’t find what you are looking for, please don’t hesitate to contact us.

Observeye Ocli 1 FAQ

Where can I use Ocli 1?

Ocli 1 can help you keep an eye on any area of your home or office where power and Internet connectivity are available.

Set the camera on any surface in an area with a Wi-Fi signal or available Ethernet network connection. Ocli 1 must be plugged into a power outlet to operate.

Do not place or mount Ocli 1 in an area where it will be exposed to water. Ocli 1 is designed for indoor use. When choosing a location for Ocli 1, make sure that the ports and memory card slot on the rear panel remain accessible.

How do I mount Ocli 1 on a wall or ceiling?

You can use the included mounting plate and hardware to affix Ocli 1 to a wall or ceiling.

First, secure the mounting plate to the wall or ceiling with the included screws, using a Phillips head screwdriver.

Next, align the bottom surface of Ocli 1 with the mounting ridges and rotate until firmly attached.

Do not place or mount Ocli 1 in an area where it will be exposed to water. Ocli 1 is designed for indoor use. When choosing a location for Ocli 1, make sure that the ports and memory card slot on the rear panel remain accessible.

Is there a mobile app for Ocli 1?

Yes! You can use Observeye’s free mobile app to set up and operate the camera with your iPhone, iPad, or Android phone or tablet.

You can download the app from the Apple App Store or Google Play. Search for Observeye.

Once you’ve downloaded the app to your mobile device, select Register to create an account.

How do I set up Ocli 1?

To set up Ocli 1 with a smartphone or tablet, simply follow these steps:

  1. Turn your mobile device on and make sure the Observeye Viewer app is available.
  2. Make sure your mobile device is connected to your Wi-Fi network.
  3. Bring your mobile device near to Ocli 1 and open the Observeye Viewer app.
  4. In the app, select + on the Home screen.
  5. Select IP Camera.
  6. Select Wireless Installation.
  7. Plug Ocli 1 in. When ready, Ocli 1 will say: "Wireless configuration is waiting."
  8. Select Heard the prompt in the app.
  9. Select Send.
  10. Enter your Wi-Fi network name and password. Ocli 1 will let you know the connection is in progress: "Wireless is connecting. Please wait."
  11. Ocli 1 will say: "Wireless connection success!"
  12. The Observeye Viewer app will take a moment to configure the connection to your Ocli 1. When prompted, select Add Camera to complete the setup process.

You’re all set up. The view from Ocli 1 will appear in the app viewer window when the camera is connected.

If there is a problem connecting to your Wi-Fi network, Ocli 1 will let you know what the problem is with one of these messages:

  • "Recognition failed. Please resend." If you continue to encounter a problem, reset Ocli 1 and try the setup process again.
  • "Wireless connection failure. Please check the password and set up again." Repeat the setup process to enter your Wi-Fi network name and password again.

You can also set up Ocli 1 manually, via an Ethernet connection, or from a Mac or PC computer. For instructions, download the Ocli 1 manual from the Support section of the Observeye website.

What kind of wireless connections does Ocli 1 work with?

Ocli 1 supports 802.11b/g/n 2.4GHz Wi-Fi networks, but is not compatible with 5GHz networks.

Please use a Wi-Fi network password that has 16 or fewer characters, including numbers and letters only. Ocli 1 cannot accept Wi-Fi passwords that are longer or include special characters

How can I reset Ocli 1?

If you encounter a problem with the setup process, you can return Ocli 1 to its factory default settings and try the setup process again.

Resetting Ocli 1 will delete all network configurations and other settings that have been changed from the factory defaults.

To reset Ocli 1:

  1. Make sure Ocli 1 is plugged in.
  2. Use a pointed instrument such as a ballpoint pen to press the recessed reset button on the rear panel.
  3. Hold the reset button in for about 10 seconds, until Ocli 1 says, "Reset complete. Will restart the device."

You will need to set up Ocli 1 and enter your network information in the Observeye Viewer app to use it after a reset.

How can I see what Ocli 1 sees?

You can watch a live view of what Ocli 1 sees on the Home screen of the mobile Observeye Viewer app wherever you go.

To expand the live view to full screen, tap the full-screen icon in the lower right corner.

If you prefer to use a computer, you can download a Windows client for Ocli 1 here.

How can I see what Ocli 1 sees?

You can watch a live view of what Ocli 1 sees on the Home screen of the mobile Observeye Viewer app wherever you go.

To expand the live view to full screen, tap the full-screen icon in the lower right corner.

If you prefer to use a computer, you can download a Windows client for Ocli 1 here.

What can I do with the mobile Observeye Viewer app?

Of course, you can use it to see what Ocli 1 sees on your mobile device.

The mobile app also puts the camera settings and controls at your fingertips. For a complete guide to them, download the Ocli 1 manual from the Observeye website Support section.

Let’s take a quick look at the main camera controls available in the Observeye Viewer app. By tapping the live view on the Observeye Viewer app Home screen, you can activate controls to:

  1. Take a snapshot of what Ocli 1 sees. The image will be saved to your mobile device.
  2. Record video of what Ocli 1 sees. The video will be saved to your mobile device.
  3. Turn Ocli 1’s speaker on to talk through it.
  4. Turn Ocli 1’s microphone on to listen through it.
  5. Adjust Ocli 1’s head position. When you select the head position control, you can adjust Ocli 1’s camera head:
    1. Vertically. Tap the Vertical icon to start and stop vertical cruising.
    2. Horizontally. Tap the Horizontal icon to start and stop horizontal cruising.
    3. By selecting a preset from the row of thumbnail images at the bottom. To create a new preset head position, simply move Ocli 1’s head to the desired position and tap one of the available positions below the Preset heading. To cruise through your preset positions, tap the Preset icon.

Observeye Ocli Outdoor FAQ

Where can I use Ocli Outdoor?

Ocli Outdoor can help you keep an eye on what’s happening outside your front door, in your backyard or garage, or anywhere power and Internet connectivity are available.

You can use the included bracket and hardware to mount Ocli Outdoor to a wall or another stable surface.

Choose a location where the camera will have an unobstructed view of the area you want to monitor. Make sure the location you choose allows you to plug Ocli Outdoor into a power outlet, and leaves enough room for the antenna to extend at the rear of the camera.

How do I mount Ocli Outdoor on a wall or ceiling?

You can use the included bracket and hardware to affix Ocli Outdoor to a wall or ceiling.

Tools you will need:
• Phillips head screwdriver
• Drill (optional)

First, use the three included tapping (pointed tip) screws to affix the bracket to the mounting surface. If mounting to a softer material such as drywall, use the included plastic anchors to secure the screws.

Next, make sure the included antenna is attached to the back of the camera, then set the camera on the bracket and affix it with the two included machine (flat tip) screws.

Tip:
• Using a drill to make a pilot hole for each screw will make the mounting process easier, especially when mounting to harder materials.

Is there a mobile app for Ocli Outdoor?

Yes! You can use Observeye’s free mobile app to operate the camera with your iPhone, iPad, or Android phone or tablet.

You can download the app from the Apple App Store or Google Play. Search for Observeye.

Once you’ve downloaded the app to your mobile device, select Register to create an account.

How do I set up Ocli Outdoor?

To set up Ocli Outdoor with a smartphone or tablet, simply follow these steps:

1. Turn your mobile device on and open the Observeye Viewer app.
2. Make sure your device is connected to your Wi-Fi network. 3. Plug Ocli Outdoor into a power outlet with the included power cable and LAN/DC12V cable. 4. Plug one end of the included Ethernet cable into the Ethernet port on the LAN/DC12V cable connector. 5. Plug the other end of the included Ethernet cable into an Ethernet port on your network router. 6. In the Observeye Viewer app, select + on the Home screen. 7. Select IP Camera. 8. Select Search in LAN. 9. Select I have connected the cable in the app. The Observeye Viewer app will take a moment to configure the connection to your Ocli Outdoor camera. 10. When prompted, select Add Camera.

You’re all set up. The view from Ocli Outdoor will appear in the Camera View Window of the app when the camera is connected.

Tips:
• If the included Ethernet cable isn’t long enough to reach your router, any standard Ethernet cable with a greater length can be used.
• You can also connect Ocli Outdoor to your router with an Ethernet cable for setup, then disconnect the cable after setup and continue to operate the camera via Wi-Fi only with the Observeye Viewer app.

What kind of wireless connections does Ocli Outdoor work with?

Ocli Outdoor supports 802.11b/g/n 2.4GHz Wi-Fi networks, but is not compatible with 5GHz networks.

Please use a Wi-Fi network password that has 16 or fewer characters, including numbers and letters only. Ocli Outdoor cannot accept Wi-Fi passwords that are longer or include special characters

How can I reset Ocli Outdoor?

If you encounter a problem with the setup process, you can return Ocli Outdoor to its factory default settings and try the setup process again.

Resetting Ocli Outdoor will delete all network configurations and other settings that have been changed from the factory defaults.

To reset Ocli Outdoor:
1. Make sure Ocli Outdoor is plugged in. 2. Press the reset button on the LAN/DC12V cable connector for about 10 seconds.

You will need to set up Ocli Outdoor and enter your network information in the Observeye Viewer app to use it after a reset.

How can I see what Ocli Outdoor sees?

You can watch a live view of what Ocli Outdoor sees on the Home screen of the mobile Observeye Viewer app wherever you go.

To expand the live view to full screen, tap the full-screen icon in the lower right corner.

If you prefer to use a computer, you can download a Windows client for Ocli Outdoor here.

What can I do with the mobile Observeye Viewer app?

Of course, you can use it to see what Ocli Outdoor sees on your mobile device.

The mobile app also puts the camera settings and controls at your fingertips. For a complete guide to them, download the Ocli Outdoor manual from the Observeye website Support section.

Let’s take a quick look at the main camera controls available in the Observeye Viewer app. By tapping the live view on the Observeye Viewer app Home screen, you can activate controls to:
• Take a snapshot of what Ocli Outdoor sees. The image will be saved to your mobile device.
• Record video of what Ocli Outdoor sees. The video will be saved to your mobile device.