support

Need help?

Our customer service team is on hand to assist you with any queries you may have.

Hours:

Sunday 10:00am-5:30pm EST
Monday-Thursday 9:00am-5:30pm EST

FAQ

Have a question about one of our products?

Take a look through our FAQ, and you’ll find everything you need to know about Oberservereye
camera and products. Ans, if you still don’t find what you are looking for, please don’t
hesitate to contact us.

Can I view and control the camera from my browser?

Yes, you can. Simply log on at www.observeye.com

Can I log into camera and change the settings?

Yes. Simply press and hold the camera list and make adjustments under the “Settings” option.

Can I manage more than one camera on my account?

Yes. Log into your private account and click the icon on the top right corner of the phone or your Internet browser. Click “Add Device” and enter the camera’s ID. You can manage several cameras on your account.

How many cameras can I add to my account?

Our system default allows you to add up to 32 cameras. However, customer service can assist you in adding additional cameras to your account.

What is the default resolution on the camera?

The default resolution is 640×360. To change the resolution, log into your vimtag account and select the icon on the top right. Here you will find the option to change the resolution of the camera.

Where can I download the apps?

Click here & choose the app for your OS

Download User Manual

Want to see

how obervereye camera work before you buy?
Interested in seeing how our cameras and Cloud Box can instantly improve your home security? Click below for a live demo to try out all of our camera's great features before you buy.

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Register For Warranty

When you register your Vimtag products with us, you will be able to take full advantage of our warranties. We'll also be able to notify you about upgrades, updates, and any other information that's relevant to your purchase. Registration is easy, you can do it right here.